Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities

• Serve as the first point of contact for patient inquiries regarding billing issues
• Manage a high volume of inbound calls and provide resolutions to patient inquiries
• Document all inquiries and updates in the patient billing platform

Required Qualifications

• High School Diploma or GED with 2 years of relevant customer service experience, or a bachelor's degree preferred
• 2 years of progressive work experience in a hospital billing or shared services environment preferred
• Experience with Epic's Resolute Hospital or Professional billing applications preferred
• Knowledge of HIPAA standards and medical terminology preferred
• Bi-lingual (Spanish and English) preferred