Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team remotely in the US.

Key Responsibilities

• Manage a portfolio of 40 to 60 clients, overseeing the entire customer lifecycle
• Collaborate with local and global teams to deliver tailored solutions and consultations
• Anticipate churn risks and implement proactive retention strategies

Required Qualifications

• Minimum of 3 years of experience in customer success or similar roles
• Experience in SaaS, agency, or Martech industries
• Proficient in commercial dealings and negotiation
• Demonstrated ability to develop and grow client relationships
• Proficiency in English for internal communication and customer interactions