Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Lead and manage the Customer Success team to enhance customer satisfaction and retention
• Develop and implement strategies to improve customer engagement and product adoption
• Collaborate with cross-functional teams to address customer needs and drive product enhancements

Required Qualifications

• Proven experience in customer success or account management roles
• Strong leadership skills with experience managing teams
• Experience in the technology or software industry
• Ability to analyze customer data and metrics to inform strategies
• Relevant bachelor's degree or equivalent experience