Director of Customer Operations

Job Summary

A company is looking for a Director of Customer Operations.

Key Responsibilities

• Build and scale a global customer support function to ensure timely resolution of customer issues
• Establish and lead a services team focused on onboarding, implementation, and training
• Own customer satisfaction metrics and implement initiatives to improve results

Required Qualifications

• 10+ years in customer support, professional services, or operations leadership within a B2B SaaS company
• Proven ability to build and scale support and services teams
• Demonstrated success in improving SLA compliance and support KPIs
• Experience implementing modern support platforms and customer success tools
• Comfortable leading in a fully remote, global environment