Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities:

• Act as a central point of contact for customers, defining and driving success plans with measurable outcomes
• Network within customer accounts to ensure successful strategy execution and roadmap alignment
• Drive adoption of Adobe Experience Cloud products and provide insights to guide customers through maturity curves

Required Qualifications:

• Proven customer success background in a tech industry, ideally SaaS or digital marketing
• Experience with account planning and executive-level engagement and presentations
• Telecommunications industry experience highly preferred
• Prior experience with Adobe products is highly valued but not strictly required