Customer Service Coordinator

Job Summary

A company is looking for a Customer Service Coordinator to provide exceptional support to customers and internal team members.

Key Responsibilities

• Manage daily operations including ticket and email triaging, inbound and outbound calls, and internal ticketing systems
• Implement processes, playbooks, and workflows while identifying bottlenecks and suggesting improvements
• Utilize data to resolve customer inquiries and maintain accurate records of job assignments and communications

Required Qualifications

• Minimum of 1-3 years of operations experience in the Customer Service industry
• Strong analytical skills with the ability to execute projects effectively
• Quick learner adaptable to a fast-paced, rapidly changing environment
• Ability to think critically and contribute to scalable process development
• Fluency in English and must be based in Argentina