Technical Care Supervisor

Job Summary

A company is looking for a Technical Care Center Supervisor.

Key Responsibilities

• Supervise day-to-day operations of the Technical Care Center and monitor associates' performance
• Conduct regular team meetings to communicate policy changes and share best practices
• Monitor service calls for accuracy and identify training opportunities to enhance customer experience

Required Qualifications

• Associate's degree or equivalent from a two-year college or technical school; six months to one year of related experience preferred
• Ability to supervise and coach Technical Care Center associates professionally
• Proficiency in Microsoft Office, Word, and Excel
• Accurate data entry skills