Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Customer Hero).

Key Responsibilities:

• Field inbound customer contacts regarding parking reservation issues and assist with support emails
• Maintain high call answering rates and customer satisfaction scores while ensuring adherence to schedules
• Complete follow-up work thoroughly and timely to enhance customer experience and data integrity

Required Qualifications:

• 1 year of customer/client facing experience
• Ability to problem solve in a fast-paced environment
• Computer proficiency, with experience in CRM and Google Workspace preferred
• Strong commitment to customer satisfaction and company persona
• Willingness to learn and adapt to changing policies and procedures