Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Americas) to manage customer relationships and ensure satisfaction with their platform and services.

Key Responsibilities

• Manage and nurture relationships with a portfolio of customers to ensure high engagement and satisfaction
• Conduct enablement sessions, product demos, and manage customer escalations to drive adoption and resolve issues
• Utilize data-driven insights to advocate for customer needs and identify opportunities for improvement in customer success processes

Required Qualifications

• Minimum of 2 years of experience in a Customer Success or Account Manager role, preferably in a SaaS or technology company
• Proven track record of managing multiple customer relationships and driving customer success initiatives
• Analytical mindset with the ability to leverage data for insights and decision-making
• Cross-functional collaboration skills with experience working across departments
• Willingness to continuously learn and upskill to keep pace with product advancements and industry trends