Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Assist customers with system configuration/setup and product functionality issues
• Document interactions, update customers on case status, and collaborate with engineering teams to resolve complex issues
• Develop and share knowledge articles while mentoring peers and contributing to team objectives

Required Qualifications

• 2+ years of experience in enterprise IT customer support
• Expert troubleshooting and reasoning skills
• Experience with critical system issues and escalations
• Desire for continuous learning and improvement
• 2-4 year degree in Information Systems or IT, or equivalent experience