Digital Customer Success Manager

Job Summary

A company is looking for a Digital Customer Success Program Manager to lead the strategy, execution, and optimization of digital customer success programs.

Key Responsibilities

• Design and implement scalable customer success programs tailored to different customer segments
• Create and execute engagement strategies to drive product adoption, usage, and satisfaction
• Define, track, and report on key performance indicators (KPIs) to measure program effectiveness

Required Qualifications

• 5+ years of experience in customer success, digital programs, or related fields within a B2B SaaS environment
• Bachelor's degree in Business, Marketing, or a related field
• Proven experience managing digital customer success programs at scale
• Hands-on experience with customer success platforms and CRM systems
• Prior ownership of customer revenue targets related to renewals and expansions