Global Support Representative

Job Summary

A company is looking for a Global Support Representative to provide exceptional customer support and technical assistance.

Key Responsibilities

• Support customers via email and phone with inquiries on a daily basis
• Manage customer expectations and ensure follow-up on commitments
• Log all customer communications accurately in the support ticket tracking tool

Required Qualifications

• 3+ years of customer/technical service experience
• Strong technical, software, and internet experience
• Available for rotational on-call After Hours Support
• Understanding of customer experience principles
• Ability to build rapport with customers and their employees