Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst I to provide technical support for corporate office and store technology issues.

Key Responsibilities

• Provide tier 1 technology support to associates in stores and corporate offices
• Escalate support issues to appropriate technical staff
• Submit vendor service requests for Point of Sale (POS) and other break-fix processes

Required Qualifications

• Previous experience in a technology support role is preferred
• Familiarity with POS technologies and support processes
• Knowledge of Windows operating systems, Microsoft Office, and related client hardware
• Understanding of network fundamentals and connectivity tools
• Understanding of mobile device technology and Active Directory account management