Bilingual Customer Care Professional

Job Summary

A company is looking for a Customer Care Professional, Beneficiary Claim Support, Bilingual, Remote.

Key Responsibilities

• Provide personalized call experiences from start to finish, focusing on problem resolution
• Build rapport with diverse callers and accurately assess their needs to present solutions
• Contribute to a quality client experience while minimizing processing time and after-call work

Required Qualifications

• High school diploma or equivalent; post-secondary education preferred
• Strong bilingual communication skills in English and Spanish
• Experience in navigating complex customer interactions to achieve resolutions
• Ability to work in a fast-paced environment and adapt to change
• Reliable internet connection and a secure remote workspace