Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - West.

Key Responsibilities

• Lead onboarding experiences and ensure customer requirements are met
• Translate customer needs to internal teams and provide feedback for product improvements
• Identify risks and develop mitigation plans to help customers achieve their goals

Required Qualifications

• 3-5 years of experience in technical account management, customer success, or post-sales roles in technology
• Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT)
• Ability to ask questions to uncover problems and translate technical requirements
• Knowledge of APIs and their functionalities