Customer Chat Support Agent

Job Summary

A company is looking for a Customer Chat Support Representative to enhance customer service experiences related to mental health wellbeing.

Key Responsibilities

• Respond promptly to incoming chats and assess client needs while providing resources
• Research and document member information accurately in the EAP system, ensuring compliance with policies
• Communicate effectively with internal stakeholders and perform administrative support functions as needed

Required Qualifications

• 1-3 years of experience in customer service
• Basic computer knowledge
• Proficiency in all Microsoft Office Applications
• High School Diploma or GED