CRM Specialist

Job Summary

A company is looking for a Middle CRM Specialist.

Key Responsibilities

• Participate in the development and implementation of customer retention strategies, including personalized offers and communications
• Analyze customer data to identify trends, determine churn factors, and develop prevention strategies
• Perform A/B testing of business hypotheses and support team development, including training and motivation for achieving retention goals

Required Qualifications

• 1 year of experience as a Junior CRM Manager
• Experience in CRM with a deep understanding of CRM principles
• Analytical skills and experience working with customer data
• Implementation of innovative approaches and technologies for customer retention
• Confident knowledge of CRM tools