Information Associate

Job Summary

A company is looking for an Information Associate to provide customer service and manage requests efficiently.

Key Responsibilities

• Receive and evaluate requests through various communication channels and determine appropriate actions
• Monitor facility controls and alarms, ensuring proper communication for resolutions
• Facilitate key sign-out/in, distribution of access cards, and issue temporary identification cards as needed

Required Qualifications

• One year of experience in customer service or communications, including analyzing and interpreting information
• Six months of experience in operating computers and related peripheral equipment
• Three months of experience in information research and analysis