Customer Advocacy Specialist

Job Summary

A company is looking for a Specialist - Customer Advocacy.

Key Responsibilities

• Act as the main point of contact for escalated calls and requests
• Manage payer, provider, and patient complaint resolution while adhering to service level agreements
• Support cross-functional process improvement efforts and assist with coaching and mentoring new associates

Required Qualifications

• High School Diploma or equivalent
• 3 years of experience in an Operations/Production support role
• Basic computer skills and data entry with speed and accuracy
• Knowledge of department systems and processes is preferred