Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II, SMB.

Key Responsibilities:

• Serve as the primary point of contact, building long-term relationships with customers
• Guide customers through various communication channels and ensure successful product adoption
• Monitor customer usage and collaborate with internal teams to enhance client relationships

Required Qualifications:

• 2-3 years of account management experience in a SaaS e-commerce technology company
• Familiarity with eCommerce platforms such as Shopify, WooCommerce, Magento, and BigCommerce
• Experience managing multiple projects for enterprise clients
• Knowledge of digital products including SEO, PPC, and Google Analytics
• Self-starter with the ability to work independently