Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance to store employees and resolve hardware and software issues.

Key Responsibilities

• Document problems and complete problem tickets in support tools
• Maintain up-to-date knowledge of policies and troubleshooting techniques
• Provide outstanding customer support by diagnosing and resolving issues within service level agreements

Required Qualifications

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience