Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support.

Key Responsibilities

• Build and scale a high-performing technical support team
• Own and optimize support processes, workflows, and escalation paths
• Drive customer satisfaction by managing key KPIs and implementing improvement strategies

Required Qualifications

• 5+ years of experience in technical support, with 2+ years in a leadership role
• Strong troubleshooting skills in SaaS environments, APIs, and cloud infrastructure
• Proven experience in building and managing distributed teams
• Data-driven mindset with the ability to balance strategic improvements and hands-on problem-solving
• Experience with support ticketing systems and automation solutions