Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Scaled) to support the SafeBase product.

Key Responsibilities

• Ensure customers can onboard onto SafeBase in under 30 days
• Identify opportunities for automation and scaling in the customer journey
• Engage with customers at critical points to ensure adoption and success

Required Qualifications

• Proven experience (3+ years) in customer success or account management, especially with SMB customers
• Experience managing a high volume of customer accounts (100+)
• Desire for ownership and growth in the role over time
• Experience with popular customer success and support applications
• Familiarity with Slack and calendaring software