Senior Director of Customer Support

Job Summary

A company is looking for a Senior Director of Customer Support.

Key Responsibilities

• Lead, mentor, and train customer support leadership to achieve high performance and professional growth
• Oversee daily support operations, ensuring efficiency and adherence to service level agreements
• Collaborate with cross-functional teams to address systemic customer issues and inform strategic decisions

Required Qualifications

• Bachelor's degree in business, management, or a related field required
• 10+ years of experience in a customer-facing support role, with at least 2-3 years in a leadership position
• Experience in the telehealth or healthcare industry is highly preferred
• Proven track record of managing and developing high-performing teams
• Strong analytical skills with the ability to use data to drive decisions and improve performance