Onboarding Specialist

Job Summary

A company is looking for an Onboarding Specialist - Value Added Services.

Key Responsibilities

• Proactively manage a continuous queue of customers to exceed onboarding targets and ensure high customer satisfaction
• Conduct setup and training calls, defining project deliverables and ensuring timely project completion
• Cultivate a comprehensive understanding of service product features and provide guidance to optimize product utilization

Required Qualifications

• BA/BS degree
• 2+ years of experience in customer service, preferably in the SaaS industry
• 1+ years of experience with CRM systems, preferably Salesforce
• Proven project management skills, including defining deliverables and establishing timelines
• Exceptional multitasking ability in a fast-paced environment