USRN RN Team Lead

Job Summary

A company is looking for an RN Team Lead.

Key Responsibilities:

• Oversee and distribute cases to Clinical Nurse Advisors (CNAs) while ensuring high-quality patient care
• Monitor CNAs' quality and productivity metrics, and implement management policies to meet service level agreements
• Conduct regular coaching sessions and manage team morale through bonding activities

Required Qualifications:

• Active PHRN and US Registered Nurse (USRN) license
• Minimum 2 years of post-education clinical experience, with preference for 2-3 years of customer service experience
• Strong computer skills, particularly in MS Office
• Ability to manage HR-related concerns and conduct performance appraisals
• Experience in developing Individual Development Plans for team members