Client Success Manager

Job Summary

A company is looking for a Client Success Manager to manage customer relationships and ensure satisfaction.

Key Responsibilities

• Manage a portfolio of Property Manager customers and develop tailored success plans
• Streamline customer journeys and advocate for customer growth to prevent churn
• Monitor engagement metrics and provide actionable insights to enhance customer experience

Required Qualifications

• 2+ years of experience in customer management with a focus on retention and upselling
• Proven track record of maintaining high renewal rates and preventing churn
• Strong understanding of product/service benefits and customer needs
• Ability to act as a trusted advisor to customers
• Self-motivated and eager to learn and grow professionally