Customer Support Advocate

Job Summary

A company is looking for a Customer Support Advocate for an 18-month contract.

Key Responsibilities

• Serve as the first point of contact for clients, managing customer communications from initial request to resolution
• Maintain and improve knowledge base resources and support processes
• Collaborate with various teams to collect customer feedback and address product issues

Required Qualifications

• Previous experience in a customer support role
• Proficiency with software systems such as Zapier, Slack, and Intercom
• Ability to work autonomously and as part of a team
• Flexibility to adjust work hours as needed
• Strong organizational and time management skills