Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist (Pacific Time Hours).

Key Responsibilities

• Educate and support customers requesting to cancel their policy through inbound calls and emails
• Manage high call volumes while balancing empathy, efficiency, and productivity
• De-escalate challenging situations and provide solution-oriented support to retain customers

Required Qualifications

• 3 years of experience in customer retention or account management in a fast-paced call center environment
• 1+ years of experience in a customer service role
• Proven track record in retaining customers and handling cancellations
• Experience in navigating multiple digital platforms and troubleshooting technical issues
• Ability to work remotely with a reliable hard-wired internet connection