Support Specialist

Job Summary

A company is looking for a Support Specialist to join their team.

Key Responsibilities

• Provide member-facing support by answering questions and assisting with onboarding, shipping, refunds, and replacements via email and social media
• Improve support processes by writing documentation, building internal processes, and collaborating with product and engineering teams
• Adapt to varying responsibilities over time while maintaining a focus on member support and experience

Required Qualifications

• Prior experience in a customer-facing support or operations role
• Strong writing skills to simplify complex topics
• Ability to contribute to product development based on customer feedback
• Experience with process documentation and improvement
• Familiarity with remote work dynamics