Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Approach every customer with a metrics and outcomes-based mindset
• Serve as the primary point of escalation for customer issues, ensuring quick resolution
• Partner with the Sales team to drive growth, retention, and expansion at the customer

Required Qualifications

• 6+ years of work experience
• Experience working for a SaaS tech startup
• Relevant experience in customer-facing roles such as customer success or account management
• Proven track record of high customer retention and growth in a SaaS context
• Experience driving product adoption within large enterprise populations