Head of Trader Experience

Job Summary

A company is looking for a Head of Trader Experience.

Key Responsibilities

• Develop and lead a comprehensive Trader Experience strategy in consultation with the Chief Strategy Officer
• Coordinate with leadership of front-facing teams to ensure excellence in trader experience delivery
• Track and analyze trader behavior and performance trends, providing insights to Senior Leadership

Required Qualifications

• 10+ years of leadership experience in customer experience, operations, or trader-facing functions
• Experience in building and scaling customer/trader journeys in high-growth environments
• Strong data orientation with the ability to derive actionable insights from metrics
• Successful track record in leading cross-functional initiatives that improve customer satisfaction
• Deep understanding of competitive dynamics in the trading or financial services industry