Bilingual Support Specialist

Job Summary

A company is looking for a Support Specialist Bilingual English Mandarin or Cantonese.

Key Responsibilities

• Conduct telephonic outreach to members for service assessments and manage member inquiries
• Initiate and finalize authorizations for pre-approved services and durable medical equipment
• Educate members and providers on service request approval requirements and manage a large caseload

Required Qualifications

• High School diploma or GED equivalent
• Experience in a customer service environment
• Experience in a fast-paced environment managing multiple priorities
• Knowledge of medical terminology and relevant software applications
• Bilingual in English and either Mandarin or Cantonese