Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative who will provide support in a remote capacity.

Key Responsibilities

• Answer incoming calls from customers and identify their needs regarding benefits, eligibility, and claims
• Document information in computer systems while actively listening to customer inquiries
• Resolve issues in real-time or through follow-up communication with providers

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Ability to complete a 5-week paid training program successfully
• Flexibility to work any 8-hour shift during normal business hours