Medicaid Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide assistance to Medicaid Providers and clients regarding eligibility and medical claims.

Key Responsibilities:

• Assist with problem research and resolution through an escalation receipt path
• Respond to inquiries in a prompt, courteous, and concise manner
• Document all encounters in clear and concise online logs

Required Qualifications:

• Minimum 6 months of Medicaid experience
• Minimum 1 year of call center experience
• Microsoft Office experience preferred
• Ability to learn and teach via remote/off-site methods
• Ability to perform role in an inventory-based environment