Software Support Engineer

Job Summary

A company is looking for a Software Support Engineer to provide software support for customers with complex conveyor and robotics systems.

Key Responsibilities

• Serve as the Subject Matter Expert (SME) on WMS/WES/WCS and troubleshoot software and network issues
• Document troubleshooting processes and maintain records of customer interactions and project warranties
• Provide clarity to customers and follow up on unresolved complaints, ensuring issues are addressed

Required Qualifications

• Bachelor's Degree in Computer Science or relevant experience
• 2 or more years of related experience with WMS, WCS, and WES
• Familiarity with warehouse distribution and fulfillment centers
• Knowledge of computer networks (TCP/IP) for application troubleshooting
• Ability to be on call as part of a rotational 24/7 team