Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Associate.

Key Responsibilities

• Create, update, and troubleshoot partner and user access across systems
• Execute and monitor outreach campaigns using internal tooling and CRM systems
• Edit and refine customer-facing scripts to improve personalization and effectiveness

Required Qualifications

• 2-4 years in customer support, success, operations, or engagement roles
• Experience using CRMs or engagement platforms (e.g., Salesforce, HubSpot, ZenDesk)
• Comfortable editing messaging for tone, accuracy, and engagement
• Ability to work across teams to de-escalate issues and resolve access barriers
• Service-first mindset with strong executional follow-through