Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist II.

Key Responsibilities

• Respond to customer inquiries related to Open Enrollment via email and case sessions
• Resolve inquiries regarding EDI files and COBRA, while documenting customer information and updating relevant parties
• Manage case load to meet service levels and provide timely updates to customers

Required Qualifications

• Bachelor's degree or equivalent experience required
• 3+ years in a customer support or implementation role preferred
• Experience in the HCM or benefits sector preferred but not required
• Knowledge of Open Enrollment, EDI files, COBRA, Benefits Administration, Insurance, Payroll preferred but not required
• Must be proficient with and an adopter of new technologies