Customer Care Supervisor

Job Summary

A company is looking for a Supervisor, Customer Care to provide leadership and support for customer service operations.

Key Responsibilities

• Lead and manage a team to enhance customer experience and achieve service level goals
• Monitor and assess performance metrics, providing feedback and coaching to associates
• Oversee the organization of customer support cases and ensure efficient service solutions

Required Qualifications

• High School Diploma or GED is required
• 3+ years of Customer Service experience, preferably in retail or hospitality
• 1+ year of prior people management experience
• 1+ year of experience in a Customer Service Center Team Lead role or equivalent
• Thorough knowledge of email, internet browsers, and Google platform