Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional support and training to clients in the research pharmacy sector.

Key Responsibilities

• Provide technical support for clients using company tools across multiple channels
• Lead training sessions for the VesTigo Virtual Classroom
• Collaborate with internal teams to enhance product development and customer satisfaction

Required Qualifications

• At least 3 years of relevant experience in Research Pharmacy (Investigational Drug Services) at clinical sites
• Experience with the VesTigo application
• Demonstrated training skills with the ability to deliver instructional material remotely using MS Teams
• Ability to work independently while managing multiple tickets/issues daily
• Positive, team-oriented attitude