Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor.

Key Responsibilities

• Review customer service statistics to maintain high service levels
• Supervise and support Customer Service Representatives to ensure professionalism and high standards of service
• Handle escalated customer issues and document team performance reports

Required Qualifications

• High School Diploma, GED, or equivalent certification
• Previous experience as a Customer Service Team Lead or Supervisor
• Strong knowledge of customer care techniques and processes
• Proficiency in Microsoft Office products
• Ability to work in a fast-paced, deadline-oriented environment