Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide support for Radiology Information Systems (RIS) and Picture Archiving & Communications Systems (PACS) in medical environments.

Key Responsibilities

• Troubleshoot and resolve customer technical inquiries related to RIS and PACS software products
• Participate in system administration duties and projects to enhance system performance and reduce downtime
• Educate customers on system use and develop new sales opportunities during interactions

Required Qualifications, Training, and Education

• Thorough understanding of RIS/PACS benefits and advantages
• Strong IT, networking, and computer skills
• Experience troubleshooting complex applications and software products
• BA/BS Degree and relevant IT certifications (e.g., CompTIA Linux, CCNA/CCNP)
• PACS/Radiology experience is a plus