Veterinary Care Coordinator

Job Summary

A company is looking for a Call Center Representative to provide customer service in a remote veterinary care setting.

Key Responsibilities

• Engage with pet families through positive customer service interactions
• Handle a high volume of customer service calls while documenting pet medical information and scheduling appointments
• Maintain punctuality and meet performance standards while guiding emotional conversations with compassion

Required Qualifications

• Experience in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and programs such as Gmail and Zoom
• Previous experience in a remote work environment
• Must attend a mandatory 4-week intensive training program
• Ability to sit for extended periods and lift up to 15 pounds