Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in Australia.

Key Responsibilities

• Act as a strategic partner for customers, addressing specific pain points and use cases
• Identify opportunities for customer success and provide tailored solutions
• Conduct Quarterly Business Reviews (QBRs) to identify trends and opportunities for increasing customer value

Required Qualifications

• Experience in managing complex release processes and optimizing development workflows
• Consultative approach to advising customers on achieving their goals
• Strong sense of accountability in customer follow-up
• High emotional intelligence to understand customer sentiment
• Experience in driving customer adoption and success through proactive communication