Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Provide troubleshooting and technical assistance for ProjectWise Product functionality/features
• Assist users by identifying and resolving issues or escalating them appropriately
• Document software problem defects and maintain accurate notes on user support requests

Required Qualifications

• 2+ years of experience in technical support with global user interaction
• Bachelor's degree in IT, Engineering, or related fields
• Experience or knowledge with ProjectWise product suites or similar document management systems
• Experience with relational databases like Microsoft SQL Server or Oracle
• Experience with the Windows Operating System for administration and debugging