Senior Service Delivery Manager

Job Summary

A company is looking for a Sr Service Delivery Manager to lead and manage service delivery for external clients.

Key Responsibilities

• Serve as the primary point of contact for clients during onboarding and service delivery
• Oversee end-to-end delivery of technical services to meet SLAs and service quality expectations
• Monitor service performance trends and report on onboarding status and client feedback

Required Qualifications

• 10+ years of overall experience in the IT industry, with a minimum of 5 years in a Service Delivery Manager role
• Bachelor's degree in Computer Science, Information Systems, or a related technical field
• Strong familiarity with ITIL service management processes
• Direct experience managing customer-facing onboarding and delivery operations
• Proficient with tools such as Jira, Confluence, and cloud-based monitoring/reporting tools