IT Support Technician

Job Summary

A company is looking for a Technician to provide operational support and co-management of customers' IT environments.

Key Responsibilities

• Co-manage customers' IT infrastructure and user environments
• Manage service tickets, ensuring they are updated and resolved according to processes
• Monitor system alerts and document changes within customer environments

Required Qualifications

• Bachelor's degree or equivalent experience and/or military experience
• 1-4 years of experience in NOC/IT Help Desk response
• Experience with IT operations environments and service management methodologies such as ITIL
• Familiarity with Active Directory/Entra ID management and Microsoft OS patching
• Experience with ticketing tools and troubleshooting from monitoring tools