Seasonal Customer Service Representative

Job Summary

A company is looking for a Seasonal Customer Service Representative for the holiday season.

Key Responsibilities

• Provide excellent customer service through various channels, including live chats, emails, and phone calls
• Address customer inquiries, concerns, and issues promptly and professionally
• Document customer interactions thoroughly and accurately in the CRM, while following departmental policies

Required Qualifications

• A Bachelor's degree or equivalent work experience
• 1+ years of experience working in a customer service setting (preferably at a premium brand)
• 1+ years of experience in building customer relationships and resolving complaints
• 1+ years of experience in identifying and solving customer issues collaboratively
• Experience with Salesforce or other CRM software is a plus