Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to troubleshoot and resolve customer technical issues.

Key Responsibilities

• Act as an advisor for complex customer cases and create technical articles for better understanding
• Perform complex product troubleshooting and collaborate with development teams to resolve incidents
• Implement readiness programs and contribute to product/process improvements through automation and feedback

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience, or 5+ years of experience without a degree
• Experience in technical support or technical consulting
• Microsoft Technology Certifications are preferred