Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist to join their Implementation team.

Key Responsibilities

• Execute customer lifecycle operations including launching new groups and managing program eligibility changes
• Provide support in triaging and resolving routine issues while escalating complex issues as needed
• Collaborate with cross-functional teams to ensure effective communication and completion of customer-related tasks

Required Qualifications

• 2+ years of experience in customer operations, project coordination, or a similar role in the digital health or healthcare industry
• Foundational technical proficiency with project management tools (e.g., Notion, Asana, JIRA) and CRM systems (e.g., Salesforce)
• Ability to build effective relationships with internal team members and external customer contacts
• Strong interest in identifying inefficiencies and contributing to process improvements
• Comfortable in a fast-paced and evolving environment